Sage Business Care Frequently Asked Questions
Sage Business Care is a worry-free auto-renewing service that helps make sure your business is always using up-to-date, optimally compatible, and fully supported Sage 50 (formerly Peachtree) software. After all, too much is at stake to have it any other way.
*All Sage Business Care Plan benefits including software support are provided exclusively by Sage Software. QuantumBuyers, LLC is not responsible for and does not provide any support assistance related to the Sage Business Care Plan.
Questions for All Plans
Which Sage Business Care plan is right for my business?
Choose from three plans:
- Sage Business Care Platinum if you require a high level of customer support.
- Sage Business Care Gold if you use Sage Peachtree to run payroll.
- Sage Business Care Silver if you are not taking advantage of the payroll capabilities in Sage Peachtree.
Why do I need the support that comes with Sage Business Care?
Sage Peachtree support, with unlimited1 access, is included with any Sage Business Care plan from the date you enroll. Sage's Customer Support Center can answer your questions about Sage Peachtree, show you time-saving shortcuts, work through issues, and help you with tasks from closing a period to running exactly the right report.
If I already have a Sage Peachtree support contract and purchase Sage Business Care, does it replace the original support contract?
Yes. With Sage Business Care, you’ll always have unlimited2 access to support for as long as you’re enrolled. You may also be eligible for special introductory pricing.
What’s so important about having the latest Sage Peachtree software?
Every Sage Peachtree release includes significant enhancements and valuable new features, many of which are requested by our customers. By using the most current Sage Peachtree software, you’ll have the most efficient, most productive, most insightful accounting tools at your disposal. Your Sage Business Care plan includes every upgrade of your product that is released while you are enrolled.
Do I need to register my product before sending the Business Care Activation Authorization form to Sage?
Yes. Sage will need to reference your new Peachtree products on your account when you sign up for Business Care.
Do I have to provide my credit card information to receive business care?
Yes. Sage will need the Business Care Activation Authorization form completely filled out before signing you up for a Business Care plan.
Who will be providing the support for my Business Care?
All Business Care support will come directly from Sage Software.
What is the purpose of renewing my Business Care after the first year?
You will receive annual Peachtree software upgrades and unlimited software support as long as you have an active Business Care plan.
Will I be notified if my Business Care renewal cost increases?
Yes. Sage will send notifications prior to your renewal date with the cost of the renewal.
When can I cancel my Business Care plan?
You need to contact Sage at least 7 days prior to your renewal date in order to cancel your Business Care plan.
What if I don't use my Business Care anytime during my first year, will I get my money back?
No. It's a service and a maintenance plan. You will, however, receive the next upgrade regardless if you use the support.
What if I want a different Sage Peachtree accounting solution than the one I have now?
Sage Business Care plans are available for most Sage Peachtree products. Call your Sage Peachtree Sales Specialist for details.
Is there an additional charge for the online training sessions?
No. As part of your Sage Business Care Plan, you may participate as often as you like at no additional charge.
Can I still buy upgrades, support, and Sage Peachtree Payroll Solutions individually?
Only if you are not enrolled in Sage Business Care. However, Sage Business Care is the easiest and most cost-effective way to get the Sage Peachtree products and services you need.
What happens when it’s time to renew?
Your Sage Business Care plan will renew automatically each year on the anniversary date of your initial enrollment. You will always receive a renewal notification at least 30 days prior to that date.2
Questions for Gold and Platinum Plans
What if I already subscribe to a Sage Peachtree Payroll Solution?
Your new Sage Business Care plan subscription will replace your Sage Peachtree Payroll Solution, and will start on the date you enroll and go for a full 12 months from that date. It will continue for as long as you’re enrolled. You’ll receive updates that become available during your enrollment.
Disclaimers
1 Customer Support Analysts are available from 8:30 am until 8:30 pm ET Monday-Friday, and reserve the right to limit a call to one hour or one incident.
2 The Sage Business Care Plan (which includes product upgrades, updates, and customer support) will be renewed automatically each year on the anniversary date of your purchase unless you terminate your agreement prior to that date. Renewal is not required to continued access to product updates for supported versions.