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The Quantum Buyers Advantage - Customer Quote 
 

Sage 50 Business Care

Sage 50 2015 is a worry free auto-renewing service that comes with automatically delivered upgrades, support, and training with our Sage Business Care Plan.1 Choose from 3 Sage Business Care plans: Silver, Gold, or Platinum. Here is a sample of the benefits you’ll enjoy:

  • The Latest Version of Sage 50, with upgrades and updates for as long as you’re enrolled!
  • Unlimited2 Access to Sage Software Customer Support Analysts via phone and email including Microsoft® Excel® support3.
* All Business Care Plan services provided directly by Sage Software.
 
 
 
 
 

 

Which Sage Business Care Plan is right for me?

  Sage Business Care Silver Sage Business Care Gold Sage Business Care Platinum
Payroll

Payroll Updates

  Yes Yes

Access to Payroll Features3 (unlimited employees)

  Yes Yes
Expert Support

Priority Phone Queueing

    Yes

Designated Support Team

    Yes

Appointment Scheduling

    Yes

Year-end Close & Payroll Appointment

    Yes

Standard Telephone Response Time4 (2 minutes or less)

    Yes

Unlimited Access to Phone Support2

Yes Yes Yes

Unlimited Online Support Ticket Requests

Yes Yes Yes

Unlimited Access to Online Chat Support2

Yes Yes Yes

Remote Access Assistance2

Yes Yes Yes
Software

Product Enhancements and New Features5

Yes Yes Yes
Business Advice

Quarterly Webcast Series

Yes Yes Yes

1 Valid credit card required to activate service. To ensure continuous service, your Sage Business Care plan is an automatically renewing plan, and subsequent years will be automatically billed to the same credit card each year on the anniversary date of your purchase at the then-current rate after notifying you 30 days in advance of your anniversary date. The credit card provided with this purchase will be used to automatically renew the plan if there is no other credit card number already established as your standard credit card number on file with Sage. You may terminate the plan with at least seven calendar days’ notice prior to your renewal date and not be charged for the renewal.

2 Customer Support Analysts are available from 8:30 a.m. until 8:30 p.m. ET Monday-Friday, and reserve the right to limit calls to one hour or one incident. Assistance is limited to Sage 50 solutions.

3 A Sage Business Care Gold or Platinum subscription is required for all payroll functionality except Sage 50 Managed Payroll. Additional fees apply. Registration, authorized signature, valid email address, Internet access, and credit card required. May be subject to approval. Forms (except W-2s) for PR and US VI are not supported.

4 This is the average response time for Platinum customers. It may be higher in January due to higher than normal call volume.

5 Receive an upgrade to the next version of your Sage 50 Accounting software when it is released.

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