Frequently Asked Questions2021-08-07T09:32:00-04:00
What is your Return Policy?2021-08-04T12:49:30-04:00

We want you to feel completely confident with your purchase. This is why we offer a 30 Day Money Back Guarantee.  If for whatever reason, you are not 100% satisfied with our software, you may return it to us for a full refund of the purchase price less shipping & handling.  There are no refunds for Subscription based software (Sage 50c).

We only have a few rules regarding returns;  Obtain an RMA# prior to sending the merchandise back.  Without an RMA#, the request for a return will be refused.  Should you feel your order contains discrepancies, please report it to us no later than 24 hours after receipt of product.

How do I reset my password?2021-08-04T12:49:12-04:00

If you are having trouble accessing My Account, you may use the “Forgot Password” link on the login page to reset your password. Reset your password.

What payment methods do you accept?2021-08-04T12:48:33-04:00

Quantum buyers accepts the following payment methods. Credit cards including VISA, MasterCard, Discover, and American Express. As well as checks and wire transfers. For wire transfers, simply check out using “Check” as your form of payment to send us your order. Once we have received the Order Confirmation, we will send our wire transfer account information to you.

Do you offer International Orders?2021-08-04T12:48:15-04:00

Yes, we offer International Orders for our products. To place your order, simply purchase through our store and select payment option of “check” during the checkout process. We’ll then arrange for alternate payment method such as wire transfer.

Is Quantum Buyers an Authorized Sage Partner?2021-08-04T12:48:00-04:00

Yes, Quantum Buyers is an Authorized Sage Partner. We are a Diamond Solution Provider of Sage Products and Services.

What is Sage Business Care?2021-08-04T12:47:27-04:00

Sage Business Care is a worry-free auto-renewing service that helps make sure your business is always using up-to-date, optimally compatible, and fully supported Sage 50 (formerly Peachtree) software. After all, too much is at stake to have it any other way.

*All Sage Business Care Plan benefits including software support are provided exclusively by Sage Software.  QuantumBuyers, LLC is not responsible for and does not provide any support assistance related to the Sage Business Care Plan.

What are my options for getting support through Sage Business Care?2021-08-04T12:46:57-04:00

Sage provides a number of ways to get in touch with their customer support analysts:

  • Phone sessions: speak to a live support analysts by calling 866-747-3888 Monday through Friday,8:30 a.m. to 8:30 p.m. ET.
  • Live chat: connect with Sage’s support team, Monday through Friday 8:30 a.m. to 8:30 p.m. ET.
Why do I need the support that comes with Sage Business Care?2021-08-04T12:46:27-04:00

Sage 50 support, with unlimited1 access, is included with any Sage Business Care plan from the date you enroll. Sage’s Customer Support Center can answer your questions about Sage 50, show you time-saving shortcuts, work through issues, and help you with tasks from closing a period to running exactly the right report.

Who will be providing the support for my Business Care?2021-08-04T12:45:43-04:00

All Business Care support will come directly from Sage Software.

What is the purpose of renewing my Business Care after the first year?2021-08-04T12:45:26-04:00

You will receive annual Sage 50 software upgrades and unlimited software support as long as you have an active Business Care plan.

Will I be notified if my Business Care renewal cost increases?2021-08-04T12:45:10-04:00

Yes.  Sage will send notifications prior to your renewal date with the cost of the renewal.

When can I cancel my Business Care plan?2021-08-04T12:44:51-04:00

You need to contact Sage at least 7 days prior to your renewal date in order to cancel your Business Care plan.

What happens when it’s time to renew?2021-08-04T12:44:23-04:00

Your Sage Business Care plan will renew automatically each year on the anniversary date of your initial enrollment. You will always receive a renewal notification at least 30 days prior to that date.2

What happened to Sage 50 Premium (Manufacturing, Distribution, Construction, Non-Profit)2021-08-04T12:43:33-04:00

Sage has simplified the Sage 50 product line and incorporated all the functionality of the Premium industry specific editions into Sage 50 Quantum. This makes it easier for customers wo choose the product that is right for them.

When does this change take place?2021-08-04T12:43:18-04:00

This change took place with the launch of Sage 50 2015 edition.

Will I still be able to buy Sage 50 Premium (Manufacturing, Distribution, Construction, Non-Profit)2021-08-04T12:43:04-04:00

No, the Sage 50 Premium industry specific editions are no longer available

I’m on BusinessCare, what happens to my product?2021-08-04T12:42:48-04:00

Either before your renewal date, or upon renewal you’ll receive Sage 50 Quantum via download link in an e-mail.

Can I downgrade to Sage 50 Premium?2021-08-04T12:42:32-04:00

No, you can only upgrade to Sage 50 Quantum

What user counts are available in Sage 50 Quantum?2021-08-04T12:41:32-04:00

User counts from 1 through 10, and then 15, 20, 30 and 40

What additional functionality is available in Sage 50 Quantum?2021-08-04T12:41:17-04:00

Quantum includes all the functionality of Sage 50 Premium Industry Specific editions, as well as advanced reporting, role based security and workflow

How do I receive the product after it is purchased?2021-08-04T12:52:59-04:00

Sage 50 is delivered to you by download.

Do I receive support with my purchase? 2021-08-04T12:52:59-04:00

Unlimited support direct with Sage Software is included with most software purchases.

What are the system requirements for Sage 50 2021?2021-08-16T20:37:03-04:00

View the list of system guidelines:

Sage 50 (formerly Peachtree) – includes Quantum, Premium and Pro editions.
Can I purchase software if I’m located outside the United States?2021-08-04T12:53:00-04:00

Yes, international orders are welcome.

What is the difference between Sage 50 Subscription and Sage 50 Traditional product?2021-08-11T11:28:11-04:00
What is Sage Security Shield?2021-08-04T12:53:00-04:00

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