Sage Business Care Frequently Asked Questions

Sage Business Care is a worry-free auto-renewing service that helps make sure your business is always using up-to-date, optimally compatible, and fully supported Sage 50 (formerly Peachtree) software. After all, too much is at stake to have it any other way.
 
*All Sage Business Care Plan benefits including software support are provided exclusively by Sage Software.  QuantumBuyers, LLC is not responsible for and does not provide any support assistance related to the Sage Business Care Plan.

Questions for All Plans

Which Sage Business Care plan is right for my business?

Choose from three plans:

  • Sage Business Care Platinum if you require a high level of customer support.
  • Sage Business Care Gold if you use Sage 50 to run payroll.
  • Sage Business Care Silver if you are not taking advantage of the payroll capabilities in Sage 50.

What are my options for getting support through Sage Business Care?

Sage provides a number of ways to get in touch with their customer support analysts:

  • Phone sessions: speak to a live support analysts by calling 866-747-3888 Monday through Friday,8:30 a.m. to 8:30 p.m. ET.
  • Live chat: connect with Sage’s support team in real-time for “quick questions”, Monday through Friday 8:30 a.m. to 8:30 p.m. ET.
  • Appointment scheduling: if you’re a Platinum subscriber, you can schedule/view appointments online with support.
  • Remote access assistance: Sage’s support specialists can virtually access your Sage 50 software allowing for faster issue resolution.
  • Online tickets:  submit online support ticket requests through the Sage Customer Portal 24x7 and Sage will respond in a timely manner.  
Why do I need the support that comes with Sage Business Care?
Sage 50 support, with unlimited1 access, is included with any Sage Business Care plan from the date you enroll. Sage's Customer Support Center can answer your questions about Sage 50, show you time-saving shortcuts, work through issues, and help you with tasks from closing a period to running exactly the right report.

If I already have a Sage 50 support contract and purchase Sage Business Care, does it replace the original support contract?
Yes. With Sage Business Care, you’ll always have unlimited2 access to support for as long as you’re enrolled. You may also be eligible for special introductory pricing.

What’s so important about having the latest Sage 50 software?
Every Sage 50 release includes significant enhancements and valuable new features, many of which are requested by our customers. By using the most current Sage 50 software, you’ll have the most efficient, most productive, most insightful accounting tools at your disposal. Your Sage Business Care plan includes every upgrade of your product that is released while you are enrolled.

Do I need to register my product before sending the Business Care Activation Authorization form to Sage?
Yes.  Sage will need to reference your new Sage 50 products on your account when you sign up for Business Care.

Do I have to provide my credit card information to receive business care?
Yes.  Sage will need the Business Care Activation Authorization form completely filled out before signing you up for a Business Care plan.

Who will be providing the support for my Business Care?
All Business Care support will come directly from Sage Software.
 
What is the purpose of renewing my Business Care after the first year?
You will receive annual Sage 50 software upgrades and unlimited software support as long as you have an active Business Care plan.
 
Will I be notified if my Business Care renewal cost increases?
Yes.  Sage will send notifications prior to your renewal date with the cost of the renewal.
 
When can I cancel my Business Care plan?
You need to contact Sage at least 7 days prior to your renewal date in order to cancel your Business Care plan.
 
What if I don't use my Business Care anytime during my first year, will I get my money back?
No.  It's a service and a maintenance plan.  You will, however, receive the next upgrade regardless if you use the support.
 
What if I want a different Sage 50 accounting solution than the one I have now?
Sage Business Care plans are available for most Sage 50 products. Call your Sage 50 Sales Specialist for details.
 
Is there an additional charge for the online training sessions?
No. As part of your Sage Business Care Plan, you may participate as often as you like at no additional charge.
 
Can I still buy upgrades, support, and Sage 50 Payroll Solutions individually?
Only if you are not enrolled in Sage Business Care. However, Sage Business Care is the easiest and most cost-effective way to get the Sage 50 products and services you need.
 
What happens when it’s time to renew?
Your Sage Business Care plan will renew automatically each year on the anniversary date of your initial enrollment. You will always receive a renewal notification at least 30 days prior to that date.2

Questions for Gold and Platinum Plans

What if I already subscribe to a Sage 50 Payroll Solution?
Your new Sage Business Care plan subscription will replace your Sage 50 Payroll Solution, and will start on the date you enroll and go for a full 12 months from that date. It will continue for as long as you’re enrolled. You’ll receive updates that become available during your enrollment.
 

How will I receive payroll updates?

Payroll updates are provided via download from within your Sage 50 product. Your product will prompt you when an update is available. If you are a current Sage Business Care Platinum or Gold subscriber, you will receive the latest payroll updates when federal and state tax updates are available.

 

Can I purchase access to Sage 50 payroll features separately?

No. All access to any payroll functionality requires a Sage Business Care Gold or Platinum subscription.

 

How do I subscribe to Sage Business Care?

Contact our sales department at 866-686-1329 for pricing to subscribe to a Sage 50 Business Care plan.

 

What if I have more than one company?
If you have multiple databases (companies), you can run payroll for up to 50 unique employees in each database with no added fees.

Scenario #1:  If you have 5 companies, with 52 employees in one company (or “database”) and 49 employees in all of your other companies, you will need to subscribe to the Platinum Business Care plan.

Scenario #2:  If you have 9 companies, all with 30 employees, you can subscribe to the Gold Business Care.

Does this apply to inactive employees or only active employees?
The Sage Business Care plans are based only on how many unique employees paid in each “company” (or database) in a calendar month. For instance, if you have 200 active employees but only pay 50 in any given month, you will need to subscribe to the Gold Business Care.

Scenario #1:  If you run a seasonal business and from Jan – Sept only pay 30 employees, but Oct-Dec pay 55 employees each month, you would need to subscribe to the Platinum Business Care.

 

Disclaimers

1 Customer Support Analysts are available from 8:30 am until 8:30 pm ET Monday-Friday, and reserve the right to limit a call to one hour or one incident.
2 The Sage Business Care Plan (which includes product upgrades, updates, and customer support) will be renewed automatically each year on the anniversary date of your purchase unless you terminate your agreement prior to that date. Renewal is not required to continued access to product updates for supported versions.